JOB TITLE: Service Contracts Manager
DIVISION: Service Department
LOCATION: Rochester, Kent
REPORTABLE TO: Service Director
HOURS: 40 hours, Monday to Friday
We’re seeking a technical Service Contracts Manager to join our growing service department. This role is ideal for a customer-focused, achievement-driven individual with strong technical knowledge of the power generation industry and a proven history of client support. It’s also a great fit for an experienced Generator Engineer looking to transition into an office-based role, where they can apply their technical expertise in service management. Enthusiasm, customer orientation, and a drive for excellence are key!
The role:
You will be allocated a portfolio of clients and be responsible for managing day-to-day contact.
Responsibilities:
- To support clients technically, providing them with quotations, risk assessments and method statements and managing all associated jobs.
- Attend client sites to undertake site surveys/client meetings as and when required.
- To have overall responsibility for the performance of the contract and supervision of engineers, operatives and sub-contractors.
- To ensure that subcontractors perform in line with expectations.
- To ensure that any client requests are promptly resolved and dealt with.
- To comply with the Company’s Health & Safety policy.
Required Education, Skills and Qualifications
- Minimum of 1 year of experience in a similar role, or hands-on Generator Engineering experience within the industry, is essential.
- Experience within the generator industry.
- Proficient in MS Word and Excel.
- Must be a self-starter with the initiative and drive to get results quickly.
- Enthusiastic, positive and able to lead and motivate a team.
- Have strong communication skills both written & verbal.
Remuneration: Salary is negotiable based on experience.
Please submit your CV and a cover letter to Sharon Allen, HR Director HR@tgc.uk.com
